Why CCaaS?

Contact Center as a Service, or CCaaS is a smarter way to do business when compared to an on-premises call center. It’s a scalable cloud based service offering a total communication solution focused on customer experience. CCaaS software solutions require no expensive hardware and installation, so it’s a no brainier when it comes to cost. It is important to mention that CCaaS streamlines every customer touch point into a single platform including phone calls, live chat, email, support tickets, and text messages.

Features and Benefits

1

Single Control Platform

Housing customer data in one data center rather than separate tools offers a significant advantage.
2

Omnichannel Customer Experience

Utilize brands to support your customers using the channel of their choice when seeking help.
3

Lower Cost and Increased Productivity

CCaaS pricing is significantly less than on-premises call center infrastructure, which surpasses six figures.
4

Increased Scalability and 99.9% Uptime

The beauty of CCaaS is you can add capacity and functionality whenever you want, with minimal to none downtime.

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